New • Gas Safe Registered No. 985690
Boiler Care Plan
Your annual boiler service, member discounts and priority appointments, from £9.99 a month. Simple monthly payments, no surprises.
Choose your plan
All plans are paid monthly with a 12-month minimum term. Every plan includes your annual boiler service by a Gas Safe registered engineer.
Bronze
- Annual boiler service included
- 10% off repairs and parts
- Priority booking over non-members
Silver
- Everything in Bronze
- 1 free repair visit a year (labour only, up to £90)
- 15% off parts
- First available appointment within 24 working hours
Gold
- Everything in Silver
- 2 free repair visits a year (labour only, up to £90 each)
- 20% off parts
- Free priority emergency add-on on every call-out (normally +£50)
Compare the plans
| What you get | Bronze£9.99/mo | Silver£12.99/mo | Gold£16.99/mo |
|---|---|---|---|
| Annual boiler service (worth £90) | ✓ | ✓ | ✓ |
| Free repair visits a year (labour only, up to £90 each) | – | 1 | 2 |
| Discount on repair labour | 10% | 10% | 10% |
| Discount on parts | 10% | 15% | 20% |
| Priority booking over non-members | ✓ | ✓ | ✓ |
| First available appointment within 24 working hours | – | ✓ | ✓ |
| Priority emergency add-on (normally +£50) | – | – | Free |
| Cost per year | £119.88 | £155.88 | £203.88 |
Silver and Gold members also get the 10% repair discount on any paid repair labour after their free visits are used.
How the plan works
- 12-month term, paid monthly. Your plan runs for 12 months from the start date on your welcome letter. After that it continues month to month and you can cancel with one month’s notice.
- Free repair visits start after 30 days. They can be used from 30 days after your start date. Your annual service can be booked straight away.
- Free repair visits cover labour only. Parts are always quoted and agreed with you before any work starts, and your parts discount is taken off.
- Recalls don’t use up a visit. If we need to come back within 30 days for the same fault we attended on a free repair visit, that recall is free and doesn’t count. A different, unrelated fault counts as a new visit.
- Priority appointments. Silver and Gold members are offered the first available appointment within 24 working hours (Monday to Friday, 8am to 6pm). If we can’t, you get the next available slot and any priority fee is refunded. Delays outside our control, such as illness or severe weather, don’t count.
- Our promise to you. If, through our fault, we don’t carry out your annual service within 13 months, or we miss a priority slot twice in 12 months, you can cancel the rest of your contract with no charge beyond the services you’ve already had.
- 14 days to change your mind. You have the legal right to cancel within 14 days of joining, without giving a reason, for a full refund. If you ask us to carry out a service or repair during those 14 days, we deduct the normal price of that work.
- Not insurance. This is a service and maintenance plan, not an insurance policy. It doesn’t cover the cost of a replacement boiler or unlimited repairs.
The same engineer every time
Southwark Heating is a local, Gas Safe registered business based at South Dock Marina, SE16. When you join the plan you get the same engineer every time, someone who knows your home and your boiler. As the plan grows we’ll add more Gas Safe engineers, so the service stays just as quick.
Where the plan is available
The plan is available everywhere we cover, including Bermondsey, Rotherhithe, Canada Water, Peckham, Camberwell, Dulwich and the rest of South East London. See all areas we cover.
Join the plan
Fill in your details, then set up your Direct Debit on Stripe’s secure page by entering your sort code and account number. Your first month is collected straight away, then monthly on the same date. We never see or store your bank details. Your plan starts when your first payment is taken. We check every new sign-up. If your boiler isn’t suitable for the plan, we’ll cancel it and refund you in full.
Prefer to talk? Call 020 8050 2022 or 07988 991963.
Common questions about the Care Plan
Is my boiler eligible?
Most gas boilers in good working order are. We check every new sign-up. If your boiler isn’t suitable, we’ll cancel your plan within 14 days and refund you in full. If it has a fault when you join, fixing that fault is a normal paid repair and isn’t covered by your free visits.
What counts as a free repair visit?
The labour for one repair visit, up to £90, which is our standard first-hour charge. Parts are extra, and always quoted and agreed before work starts.
Do unused free visits roll over?
No. Free repair visits reset at the start of each plan year.
Can I cancel?
Yes. You can cancel within 14 days of joining for a full refund, or at the end of your 12-month term. If you leave early you only pay for the services you’ve actually had, at our normal prices, less what you’ve paid. There is no exit fee.
Does the plan include a CP12 gas safety certificate?
Not as standard. Landlords can add a CP12 at our usual price of £90, or £160 for a CP12 plus boiler service.
How do I book once I’m a member?
Call 020 8050 2022 or 07988 991963 or log in to your customer account. We’ll apply your free visits and discounts for you.