Emergency heating and gas call-outs
Emergency call-outs are available. Call us to discuss what has happened.
If you smell gas
Open doors and windows, do not use switches or flames, turn off the gas at the meter if safe, leave the property and call the National Gas Emergency Service on 0800 111 999 (free, 24 hours).
When to call us
- Your boiler has stopped working
- You have no heating or hot water
- A leak or fault on your heating system
Tell us the problem, your postcode and the best number to reach you.