Terms & Conditions

These terms apply to services supplied by Southwark Heating and to your use of this website. By booking work with us you agree to them. They do not affect your legal rights as a consumer.

About us

Southwark Heating, South Dock Marina, Rope Street, London SE16 7SZ. Phone: 07368 268347. Email: info@southwarkheating.com. Gas Safe registration number: 985690.

Quotes and bookings

A quote is based on the information you give us and may change if the job turns out to be different from what was described. A booking is confirmed when we agree a date with you. Please tell us about anything that may affect the work, such as access problems.

Prices and payment

The price and payment terms for each job will be agreed with you before work starts. Payment is due as agreed in your quote or invoice.

Access and your responsibilities

Please make sure we have safe access to the property and the appliances and areas where work is needed, and that someone aged 18 or over is present if required. We may refuse or stop work if conditions are unsafe.

Gas safety

All gas work is carried out by a Gas Safe registered engineer. If an appliance or installation is unsafe, we may need to disconnect or turn it off, and we will explain why. If you smell gas, call the National Gas Emergency Service on 0800 111 999.

Changes and cancellations

If you need to cancel or rearrange a booking, please tell us as soon as possible. If you are a consumer who booked at a distance, you may have a statutory right to cancel; we will explain this when you book. Any call-out or cancellation charges will be agreed with you in advance.

Our work and your rights

We will carry out work with reasonable care and skill. If you think there is a problem with our work, please contact us promptly so we can put it right.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot legally be limited. Otherwise, we are not responsible for losses that were not reasonably foreseeable.

This website

The content of this website is for general information and is not advice for your particular situation. We try to keep it accurate but cannot guarantee that it is complete or up to date. Our Privacy Policy explains how we handle your information.

Complaints

If something goes wrong, please contact us and we will try to resolve it.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, subject to any rights you have as a consumer where you live.