Privacy Policy

This policy explains how Southwark Heating ("we", "us") collects and uses your personal information when you use this website or contact us. We are the data controller.

Who we are

Southwark Heating, South Dock Marina, Rope Street, London SE16 7SZ.
Email: info@southwarkheating.com
Phone: 07368 268347

What information we collect

• Details you give us in the enquiry form or by phone or email: your name, phone number, email address, postcode, the service you need, your preferred contact method and your message.
• Information needed to carry out work for you, such as your address and details of your heating or gas appliances.
• Basic technical information (such as IP address and browser type) that is automatically recorded by our website host when you visit.

How we use it and our lawful basis

• To respond to your enquiry, provide quotes and carry out work for you (taking steps before or performing a contract).
• To keep records of gas and heating work and meet legal and regulatory obligations (legal obligation).
• To run, secure and improve this website (legitimate interests).

We do not sell your personal information. We only send marketing messages if you have agreed to receive them.

Who we share it with

We use trusted providers to run our business: the form service used to deliver website enquiries to us (Formspree), our website host (GitHub Pages) and our email provider (IONOS). They process information only to provide their services. Some providers may process data outside the UK; where they do, we rely on appropriate safeguards. We may also share information where the law requires it.

Cookies

This website does not use advertising or analytics cookies. If we add any in future, we will update this policy and ask for consent where required.

How long we keep it

We keep personal information only for as long as we need it for the purposes above, including to meet legal, accounting and regulatory requirements.

Your rights

Under UK data protection law you can ask to access, correct or delete your information, restrict or object to our use of it, and request a copy of it. To do so, contact us using the details above.

Complaints

If you are unhappy with how we use your information, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.